One of the top reasons people call customer service is to get the dispute form. Get Dispute FormĪs we have explained above, an increasing number of cardholders are experiencing suspicious and fraudulent transactions on their accounts.īefore Walmart Mone圜ard customer service can begin an investigation into your claim, you will have to complete and mail in a dispute form. In addition, the more information you can provide customer service about what happened, the better.Īs a result, be sure to document when you became aware of the fraudulent transaction, the amount of the transaction, the date of the transaction and the reason why you are sure you did not make that purchase. However, before you call them, make sure you have reviewed the transaction detail to make sure this is not a transaction you made that you forgot about or a transaction you made that is just being posted by the merchant. If you are a victim of fraud on your Moneycard account, it is important to call customer service right away. Unauthorized TransactionsĪnother top reason cardholders are calling customer service is to dispute unauthorized transactions on their card account.Ĭardholders are reporting that funds are being stolen from customer Moneycard accounts with frequency and it’s becoming very difficult to get the issues investigated and the funds restored. Some cardholders have had to wait as long as 2 – 3 weeks after they requested a replacement card to receive one in the mail. Otherwise, you just have to wait and hope your card arrives sooner. Be sure to tell the customer service agent that you want your card rushed to you. If you want your replacement card to be expedited to you, you can pay $15 for expedited shipping. You will be charged a card replacement fee, which is usually $3. In the meantime, you will not be able to use your card to make purchases. Note that it may take a while for the replacement card to get to you.
If you find yourself in a situation where your Mone圜ard is lost or stolen, the quickest way to get a new one is to call customer service. The number one reason cardholders call Walmart Mone圜ard customer service is to get a replacement card.